Calgary Technical Support Analyst

Elevate your career with Sobeys Inc. as a Technical Support Analyst in Calgary, Alberta. This remote role focuses on customer interaction, issue resolution, and maintaining a high level of satisfaction.
In this 12-month contract position, you will engage with both customers and internal teams, ensuring effective problem-solving and communication. Candidates must have a Computer Science background and at least 2 years of support experience, with particular proficiency in Microsoft Excel being crucial.
Key Responsibilities:
• Provide remote assistance to customers and staff
• Resolve support incidents within SLAs
• Communicate effectively about incident progress
• Document and improve knowledge-sharing platforms
• Foster relationships with support teams and vendors
Requirements:
• Undergraduate degree in Computer Science or similar
• Minimum 2 years of relevant experience
• Proficient in Microsoft Excel; Access knowledge is a plus
• Understanding of tr...

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