Butler Command Center / Telephone Operator

As a Butler Command Center at Raffles Hotel, you will serve as the primary point of contact for guests seeking personalized butler service. You are expected to deliver discreet, seamless, and anticipatory service, ensuring every interaction reflects the Raffles commitment to excellence. You will coordinate guest requests across departments, providing intuitive and refined service with every call or message.

Key Responsibilities:

Guest Communication

• Handle incoming calls, messages, and service requests from in-house guests.
• Respond promptly and professionally via telephone, in-room technology, or digital platforms.
• Maintain a courteous, warm, and attentive tone throughout guest interactions.

Service Coordination

• Liaise with butlers, housekeeping, in-room dining, concierge, and other departments to fulfill guest requests.
• Track service delivery...

Ready to Apply?

Submit your application today and join our talented team at RAFFLES.