Business Transformation Consultant Role

Join Donna Cona Inc. as a Senior Business Consultant based in Ottawa. This sub-contract engagement focuses on business transformation and operational readiness.
The ideal candidate will possess at least ten years of experience in implementing operating models and leading process improvements. This role involves extensive interaction with stakeholders and requires facilitation skills to drive workshops and develop future-state governance structures.
Key Responsibilities:
• Lead workshops on process standardization and governance
• Operationalize new processes and governance structures
• Support operational readiness and transition planning
• Create presentations and decision-making materials
• Build strong client relationships to expand engagements
Requirements:
• Minimum ten years of relevant consulting experience
• Experience in contact center or service desk operations is preferred
• Strong communication and facilitation skills
• History of support...

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