Business Systems Analyst – Omnichannel ContactCenter Platforms

Astra North Infoteck Inc.

📍 Toronto, Ontario, Canada 💼 Full-time 🕒 Posted July 01, 2026

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Job Description

                Job Description
Business Systems Analyst – Omnichannel ContactCenter Platforms

Toronto, ON
Hybrid (4 Days WFO)

Role Description:

Business Systems Analysis:

Collaborate with Contact Center Operations, Product Owners, CX, Compliance, and Technology teams to understand business needs and translate them into system requirements
Elicit, analyze, document, and manage business, functional, and non-functional requirements (BRD, FRD, user stories)
Perform impact analysis across contact center platforms, downstream systems, and integrations

Digital Contact Center Technology:

Support requirements and solution design across omnichannel contact center platforms including:
Voice (IVR, ACD, call routing)
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                Job Details
                
                        Location
                        Toronto, Ontario
                    
                        Job Type
                        Full-time
                    
                        Category
                        Business Operations Specialists
                    
                        Posted Date
                        July 01, 2026
                    
                        Application Deadline
                        August 10, 2026