Business Support Representative

Role Overview

This role operates as part of Quadient’s helpdesk and service support function, serving as the first line of support for internal customers experiencing service or remote issues. The position plays a key role in ensuring efficient field operations and high internal customer satisfaction through effective coordination, communication, and support.

Depending on business needs, responsibilities may span customer support, dispatching, service administration, or service analytics.

Key Responsibilities

Customer & Service Support

• Serve as the primary point of contact for internal customer inquiries and service requests
• Manage inbound and outbound communications to ensure timely resolution of issues
• Support overall internal customer sat...