Business Response Engineer

As a Business Response Engineer, you’ll be a key part of our 24/7 Wholesale Operations (NOC) team, providing technical support to our managed service clients. You'll work within agreed Service Level Agreements (SLAs) to keep things running efficiently across our Business Enterprise and Wholesale networks.

Be at the heart of our operations—monitoring network infrastructure, resolving technical issues, and making critical changes that keep our services outstanding. While the role is primarily NOC-to-NOC facing, you'll also work closely with field engineers, customers, and internal teams to ensure end-to-end support from our customer solutions right through to our network and platform capabilities.

With responsibility for supporting over 15,000 managed service customers, you’ll bring a proactive mentality and a passion for problem-solving to deliver high-quality technical service and support—day in, day out!

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