Business Relationship Support Specialist

• Be accountable for a complex portfolio of customers
• Manage the end-to-end customer experience including onboarding, on-going due diligence, deal facilitation and transaction booking
• Act as the customer's primary contact for operational matters, handle and resolve customer enquiries and ad-hoc requests
• Conduct client outreach and participate in compliance calls, including working with Relationship Managers, Financial Crimes Operations, Global Payment and Liquidity Services, on obtain KYC data updates and coordinate client's response on due diligence enquiries (AML Questionnaire)
• Support periodic compliance review and participate in compliance calls to supporting in finalization the relationship memo by connecting RMs and Risk Management team.
• Timely response to KYC inquiries from Wholesale Financial Crimes Risk Control through close communication with customers and doing the research.
• Handle ...

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