Business Process Office (BPO) Manager, Vendor Management

About Pratt & Whitney Canada

Pratt & Whitney Canada (P&WC) is a global leader in the aerospace industry, headquartered in Longueuil, Quebec. We manufacture next‑generation engines that power the world's largest fleet of business, general aviation, and regional aircraft and helicopters, and we have pioneered advancements in engine development, cargo and equipment transportation, wildfire suppression, and passenger travel for nearly 100 years.

Responsibilities

• Define and maintain the organization’s business process framework, standards, and governance model.
• Map, document, and optimize end‑to‑end processes across functions (Aftermarket, Supply Chain, Finance, etc.).
• Establish and monitor key performance indicators (KPIs) to measure process performance.
• Identify inefficiencies, bottlenecks, and risks, and implement corrective actions.
• Drive cross‑functional alignment and ensure consistency in process execution.
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