Business Process Analyst

• Administer variable compensation programs and process payroll month over month
• Field and resolve employee, supervisor, and manager inquiries (tickets)
• Create modeling and data analysis using various systems and data sources
• Complete recurring & ad hoc manual tasks for processes not systematically automated
• Perform validation and data quality checks on both data imports and exports, research any data inconsistencies, perform root cause analysis, and complete full reconciliation to guarantee accuracy
• Use technical skills to understand Varicent ICM system configuration and process plan design changes and implementations
• Suggest and test Varicent ICM system enhancements & process automations
• Lead phone/web-based interactions with Leadership - influence decision making via data informed recommendations
• Interact with employees, Supervisors, and Managers to explain and assist in the understanding of va...

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