Business Analyst

Seeking a driven Intermediate Business Analyst to join our Managed Services team. This role is ideal for someone with at least 3 years of experience in a Business Analyst role, who is eager to grow their skills in a dynamic and fast-paced environment.

Cape Town, Remote

• Based on support requests, investigate current system functionality and perform gap analysis to determine if enhancement required
• Write detailed use cases and test cases to support regression testing
• Work closely with internal teams to ensure timely and accurate delivery of minor enhancements and support fixes
• Act as first-line support for client queries, minor change requests, and user management
• Prepare and maintain SLA reports and other client status documentation
• Communicate clearly and professionally with both internal stakeholders and external clients
• Support user training and onboarding activities where required
• Escalate and manag...

Ready to Apply?

Submit your application today and join our talented team at (various).