Business Analyst

Seeking a driven Intermediate Business Analyst to join our Managed Services team. This role is ideal for someone with at least 3 years of experience in a Business Analyst role, who is eager to grow their skills in a dynamic and fast-paced environment.
Cape Town, Remote
Based on support requests, investigate current system functionality and perform gap analysis to determine if enhancement required
Write detailed use cases and test cases to support regression testing
Work closely with internal teams to ensure timely and accurate delivery of minor enhancements and support fixes
Act as first-line support for client queries, minor change requests, and user management
Prepare and maintain SLA reports and other client status documentation
Communicate clearly and professionally with both internal stakeholders and external clients
Support user training and onboarding activities where required
Escalate and manage client issues through to resolution
Promote a ...

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