Business Analyst Digital Channels Chatbot - Freelance

Job description

At our tribe CCE-Individuals, we are responsible for the delivery of all the digital channels for employees and individual customers. All together, we make banking easy for you by creating intuitive and engaging digital experiences
 
As Business Analyst, you will guide the change on our chatbot roadmap within our digital channels environment.  You will be responsible for managing the projects from initiation to delivery, ensuring that this is seamlessly integrated into our existing digital channels and provides a world-class customer experience.

Accountabilities:
Your responsibilities as Business Analyst will be to

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  Gather, challenge and consolidate the pain points and needs of a diverse set of internal and external stakeholders and gain extensive expertise on the subject at hand

  
  
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