Business Analyst, CPO

What You'll Do Avalara is hiring Business Analyst for the CPO Program, Avalara's key customer experience metric used to measure how effectively we deliver on our promise to customers and track operational performance. Reporting to the Director of Customer Operations, this role is responsible for identifying and explaining what is driving changes in CPO scores. This includes detecting anomalies in performance, investigating root causes, and determining whether changes are driven by data issues, operational breakdowns, or behavioral patterns. CPO scores and patterns in isolation are often ambiguous and making sense of them requires more than analysis. It requires understanding how the business actually runs. That includes tracking and connecting how product changes, support behavior, and workflow shifts impact CPO, along with validating the data and isolating true drivers. The CPO Analyst connects the metric to real operational changes and makes clear to leaders what is driving performan...

Ready to Apply?

Submit your application today and join our talented team at Avalara.

Submit Application