Business Analyst

Description We are looking for a Business Analyst to join a long-term contract opportunity supporting business operations in Cincinnati, Ohio. This role is ideal for someone who can translate business needs into clear documentation, improve customer service processes, and work closely with cross-functional teams in an Agile environment. The successful candidate will help evaluate current workflows, identify process gaps, and support practical solutions that enhance service delivery and operational efficiency.

Responsibilities:
• Analyze business processes and gather operational needs to define clear, actionable requirements for stakeholders and project teams.
• Review documents, workflows, and service procedures to identify inconsistencies, risks, and opportunities for improvement.
• Partner with customer service and call center teams to understand pain points and recommend process enhancements that improve the user experience.
• Facilitate discussions between busi...

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