Break-fix Engineer

Staff4Me is currently seeking a dedicated and experienced Break-fix Engineer to join our team. As a Break-fix Engineer, you will be responsible for providing technical support and resolving hardware and software issues for our clients. You will work closely with our clients and cross-functional teams to diagnose and fix problems in a timely manner.
**Responsibilities**:
- Work as a coordinator on the Break-Fix team
- Review the assigned ticket to identify how the Break
- Fix team can assist in resolutuon
- Review all the open tickets to identify any other issues that can be solved with the same dispatch
- Create a BAP/Platform One Order following the UBF process
- Generate a work order and submiy to the contractor pool
- Adjust the urgency, description and pricing of each work order to ensure prompt acceptance and technician has been assigned
- Once a technician has been assigned
- 1.Call technicians to confirm he/she has the skills an tools required
- ...

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Submit your application today and join our talented team at Staff4Me.

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