Brand Performance Director

JOB PURPOSE

The Brand Performance Director is the ultimate responsible of the entire guest experience on-board of the assigned MSC Cruises Ships. In line with standards set at a corporate level and our guest’s expectations, leads the definition of the on-board product, and monitors its implementation to deliver an on-board cruise experience that exceeds the expectations of our guests.

KEY ACCOUNTABILITIES

• Fully owns the entire guest experience, from product conception on the new buildings to the implementation across the fleet.

• Defines specifics of the product development with all departments involved, submit budget for approval, and sets time schedule for execution.

• Closely monitors the start-up phase and ensures the on-time and within budget executions of the project.

• Is the point of contact for Onboard Hotel Directors for product-related issues.

• Provides feed...

Ready to Apply?

Submit your application today and join our talented team at MSC CRUISES.