BPO Supervisor Bilingual - Medellín

Operations Team Supervisor

Our dynamic Operations Team is currently in search of a Supervisor who will lead a diverse and thriving team with one of our exclusive brand partners. This position will report directly to an Operations Manager. The successful candidate will love to tackle challenges, be self-driven, motivated, reliable, and possess strong ethics and integrity. Enthusiasm, a positive mindset, and the ability to have fun while working are essential. Continual growth through setting and achieving personal goals is highly valued.

Responsibilities

• Lead a team of 12-18 direct reports; coach develop and motivate them to ensure world-class customer service.
• Oversee day-to-day operations to meet program goals such as service level quality and staffing.
• Drive a culture of accountability continuous improvement and personal excellence.
• Communicate key messages effectively to keep direct reports well informed.
• Praise...

Ready to Apply?

Submit your application today and join our talented team at Solvo S.