Bpo Quality Manager

Job Title: BPO Quality Manager

Designation: Senior Process Manger

Location: Pune

Department: Operations / Quality Assurance

Employment Type: Full-Time

Job Summary:

The BPO Quality Manager is responsible for overseeing and enhancing the quality of service delivery across multiple BPO processes. This role ensures compliance with client expectations, industry standards, and internal KPIs. The ideal candidate is an expert in quality frameworks, has excellent leadership skills, and is driven to improve customer satisfaction through strategic quality initiatives.

Key Responsibilities:

• Develop and implement quality assurance strategies and frameworks tailored to BPO operations.
• Monitor, audit, and evaluate process performance through regular call, chat, or email assessments.
• Identify gaps in service delivery a...

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