Bpo Operations Manager

Key Competencies Analytical ability to understand and model business processes. Ability to communicate effectively with both technical and non-technical teams. Competency in stakeholder management, to manage expectations and ensure alignment between business and technical teams. Adaptability and quick learning, especially in changing and multicultural environments. Experience working directly on the implementation of process improvements and the integration of technological solutions. Experience in gathering and analyzing business requirements. Advanced English language skills (mandatory). Technical Skills Experience in process modeling tools (BPMN) Knowledge in ERP, CRM systems, and other key technological platforms for the company. Familiarity with agile and waterfall methodologies. Ability to perform data analysis and generate insights from it, handling Power BI (or similar: Tableau)

Ready to Apply?

Submit your application today and join our talented team at Empresa Confidencial.

Submit Application