BOS Analyst

Job Summary

The BOS Analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. 

Responsibilities

• Confer with customers by telephone to provide information about products and services, to take/modify orders or account information, or to obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, and actions taken.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money and adjusting bills.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned ...

Ready to Apply?

Submit your application today and join our talented team at Auxis.