Birchwood Collision Consultant – Customer Experience Expert

Drive excellence in customer service as a Collision Consultant at Birchwood Collision Centre. Utilize your proficiency in communication to manage repair inquiries and enhance customer satisfaction.
As a key member reporting to the Customer Experience Manager, the Collision Consultant will facilitate essential customer interactions during the repair process. This role emphasizes building strong relationships, explaining repair costs clearly, and diligently ensuring customer follow-up. Collaboration and comfort with technology are crucial for success in this position as it requires effective management of inquiries and documentation.
Key Responsibilities:
• Foster excellent customer relationships through communication
• Handle customer walk-ins and phone inquiries effectively
• Provide clear information on repair services and costs
• Complete and manage paperwork for collision repairs
• Ensure customer follow-up for satisfaction feedback
Requirements:
• Strong ...

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