Billing Lead, APAC

About the Role

: The Billing Lead is responsible for documenting Standard Work and procedures for the company’s regional billing generally and improving internal and external customer relations for key customers and/or new customers as it related to Unbilled and AR. In conjunction with the Global Billing Manager, the Billing Lead will help address day-to-day challenges the team faces regarding Accounts Receivables and unbilled orders, consolidating escalations for the Global Billing Manager where needed. Additionally, the Billing Lead will assist with New Hire training. They will also assist with testing and implementation of new or improved processes with the Regional Billing Teams, echoing the direction of the Global Billing Manager locally.

Responsibilities:

Assist regional billing team(s) with day-to-day questions and/or escalationsAdvise on other functional areasProvide insight on standard operation processResolve complex billing issues, escalating to Global...

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