Billing and Settlement Coordinator

Billing & Settlement Department

Our Billing & Settlement department is the key area of the business. The billing team is responsible for ensuring our customers are billed efficiently and accurately. The area is accountable for processes that ensure effective management of the electricity and gas industry settlements journey. The role will cover all NHH (non-half hourly) and HH (half hourly) portfolios to ensure the accuracy of our industry data in line with the industry guidelines.

Responsibilities

• Working daily Billing processes including Billing fails and alerts
• Resolving billing issues, preventing us from creating customer invoices
• Meter read validation in both Gas & NHH Electricity to optimise Industry Settlement Performance
• Supply Point administration for electricity & gas, e.g. resolving erroneous transfers and disputed reads
• Contacting customers via phone or email to resolve issues as required
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