Billing Administrator

Job Title

Job Description

Billing Administrator is responsible for coordinating the complete process of verifying and processing customer case and work order closures, ensuring accuracy and adherence to service level agreements (SLAs) for efficient revenue recognition. The role addresses complex exceptions by investigating and resolving discrepancies, maintaining data integrity, and integrating seamlessly with financial systems. The role serves as a primary contact with the Customer Care Centre for complex billing inquiries, collaborates with the Contracts Team for accurate cost allocation, and monitors overdue cases for timely resolution. The role drives process improvements, resolves invoice disputes with Accounts Receivable, and ensures accurate issuance of time and materials (T&M) and contract invoices.

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