Bilingual Technical Support Analyst

Scotiabank

📍 Montreal, Quebec, Canada 💼 Full-time 🕒 Posted July 06, 2026

Apply Now Similar Jobs

Job Description

What You’ll Do
 :
Providing technical/customer support for products supported by the Help Desk by: Responding to hotline calls received from our customers and promptly determining the nature of the customer query to provide viable solutions to hardware, software, telecommunications, product or procedural problems; Liaising with multiple departments and business areas to effect resolution of problems;
Effectively communicating resolution/recovery procedures, including deadlines to all pertinent areas and following up with those areas on behalf of the customer until the solution has been satisfactorily implemented;
Providing recommendations to customers regarding operational and/or technical changes, to prevent recurrence of similar problems;
Raising problem logs on all issues which negatively impact customer service as per Bank standards and escalating to management to effect pertinent resolutions in a timely manner; and
Working with Subject Matter experts, Sr. ...
            

Ready to Apply?

Submit your application today and join our talented team at Scotiabank.

Submit Application

Job Details

Location Montreal, Quebec
Job Type Full-time
Category Computer Occupations
Posted Date July 06, 2026
Application Deadline August 15, 2026