Bilingual Service Desk Analyst Ottawa

Become a vital team member as a Bilingual Service Desk Analyst at the Bank of Canada in Ottawa. Utilize your expertise in IT support and laptop refresh projects on-site.
We are seeking a candidate with a University degree or college diploma in a technology-related field and at least four years of IT experience. The ideal applicant will have strong credentials in deploying and supporting Windows 10/11 laptops, alongside proven skills in using Intune, ServiceNow, and SCCM for refresh projects.
Key Responsibilities:
• Provide advanced desktop and Office tool support
• Execute laptop refresh projects using Intune and SCCM
• Perform device imaging, provisioning, and configuration
• Conduct data migration and hardware troubleshooting
• Manage IT asset tracking and endpoint security controls
Requirements:
• Bilingual in English and French
• Minimum of four years of IT experience
• Three years in laptop refresh projects
• Familiarity with device configuratio...

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