Bilingual Service Desk Analyst

Bilingual Backup Service Desk Analyst

Location: Monterrey, Nuevo León (On-site / Hybrid - depending on project)

Schedule: Availability required (rotating shifts if needed)

We are looking for a Bilingual Backup Service Desk Analyst to provide technical support and ensure service continuity during peak demand or team coverage needs. This role is key to maintaining high service levels and delivering excellent customer experience.

Responsibilities

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  Provide first-level technical support to end users across different accounts

  
  


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  Act as a backup resource supporting multiple projects, ensuring operational continuity across assigned accounts

  
  


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  Troubleshoot hardware, software, and network issues

  
  


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  Manage and resolve incidents through ticketing systems (Se...

Ready to Apply?

Submit your application today and join our talented team at Open Service.