Bilingual Document Specialist

Sun Life

📍 Kansas City, Missouri, United States 💼 Full-time 🕒 Posted July 08, 2026

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Job Description

Job Description
 :About the role
The focus of this Bilingual Documents Specialist role in Group Benefits Administration is to support a positive GB customer experience through the successful set up of New Business and Revision documents. This role demands strong technical skills, workflow management ability as well as a passion for both high quality customer service and relationship management. 
What will you do?
Processing new business and/or revisions documents within established service standards (accuracy & timeliness)
Respond to inquiries from internal business partners
Create and modify client documents such as contracts and member booklets
Interpretation of plan design details; seek clarification to ensure right outcome
Partnering with Service Representatives, Implementation Specialists, Customers and Advisors to clarify plan design so that documents output is efficient and accurately reflects the customer...
            

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Job Details

Location Kansas City, Missouri
Job Type Full-time
Category Information and Record Clerks
Posted Date July 08, 2026
Application Deadline August 17, 2026