Bilingual Customer Success Manager at Net2phone

Become a key player in customer success with Net2phone Canada as a Bilingual Customer Success Manager. Leverage your skills to enhance customer experience and engagement in this hybrid role.
In this full-time, contract position, you will be responsible for strategically building relationships with clients while advocating for their needs. Your expertise in both French and English will support the proactive identification of potential churn risks and the development of tailored solutions. Join a team that values efficiency and knowledge, ensuring clients harness the best from our VoIP services.
Key Responsibilities:
• Build and maintain strong customer relationships
• Identify opportunities for upselling and renewals
• Resolve churn risks promptly and effectively
• Guide clients in leveraging communication tools
• Collaborate with onboarding and technical support teams
Requirements:
• 2-3 years of customer experience
• Bilingual in French and English
• E...

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Submit your application today and join our talented team at net2phone Canada.

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