Bilingual Customer Service Representative

Description
We are looking for a bilingual customer service representative to support customers in both Spanish and English within a fast-paced mortgage and banking environment. This contract opportunity is based in Columbia, South Carolina, and is ideal for someone who brings strong call center experience, sound customer support skills, and the ability to handle sensitive financial conversations effectively.


Responsibilities:

• Assist customers by phone in Spanish and English, providing clear and courteous support for mortgage and banking-related questions.

• Manage a high volume of inbound calls while delivering accurate information and a positive service experience.

• Place outbound calls when follow-up is needed to resolve customer concerns, confirm details, or provide status updates.

• Enter and update customer information in internal systems with a high level of accuracy and attention to detail.

• Guide customers thr...

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