Bilingual Customer Service in Dieppe NB

Experience a rewarding career with Midland Transport as a Bilingual Customer Service Representative in Dieppe, NB. Focus on delivering superior service through effective inquiry handling and resolution.
In this 12-month contract role at Midland Transport, located at the Head Office in Dieppe, you'll be responsible for providing excellent customer service through one-call resolution. Working Monday to Friday, you will efficiently respond to customer inquiries via phone and web channels.
Key Responsibilities:
• Take inbound customer calls to resolve issues
• Guarantee first call solution with proactive problem-solving
• Record pickups and deliveries accurately
• Coordinate and trace shipment movements
• Foster excellent service standards reflecting company values
Requirements:
• Required: Minimum High School diploma
• Must be fluent in French and English
• Exceptional communication and listening abilities
• Proficiency in Microsoft Office suite
• Ex...

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