Bilingual Customer Service Agent

0000050007 Royal Bank of Canada
📍 Burlington, Ontario, Canada 💼 Full time 🕒 Posted March 23, 2026

Job Description

Job Description

Fluency in both English and French is required for this position. What is the opportunity?​As a Portfolio Administration Team, you will provide superior client service and resolution at first point of contact for RCAP clients and sales/service partners for all related policy and procedures. This position also acts in an advisory capacity, providing information and insight/ advice to other service partners/third parties for more complex issues and escalates when appropriate.What will you do?
  • Use multiple systems and technology applications to provide efficient and effective single point of contact for clients and service partners/third parties relative to technical or procedural support for RCAP products/services

  • Draw on in-depth organization experience and product knowledge to act in an advisory capacity for service partners regarding products and services as well as systems/applications navigational support...

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    Job Details

    • Location Burlington, Ontario
    • Job Type Full time
    • Category Information and Record Clerks
    • Posted Date March 23, 2026
    • Application Deadline May 02, 2026