Bilingual Customer Care Advocate

TrueLink
📍 Ridley Park, Pennsylvania, United States 💼 Full time 🕒 Posted June 23, 2026

Job Description

Team Overview

The Fraud Operations team is responsible for supporting consumer fraud resolution, dispute management, and investigation processes across TransUnion. The team plays a key role in protecting consumers and ensuring data integrity while working closely with Customer Support, Special Investigations (CSSI), and external stakeholders. This role sits within the Fraud Operations / Consumer Support function and supports high-volume case management. This role reports to Associate Lead, Consumer Quality Support.

Role Overview and Core Responsibilities

  • Analyze and process complex consumer files received from various internal / external business partners with prompt solutions.

  • Provide ongoing support for fraud processing including: Customer Support and Special Investigations (CSSI) and specialized fraud case management.

  • Collect and distribute data to law enforcement for cases involving fraud where an investigation...

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    Job Details

    • Location Ridley Park, Pennsylvania
    • Job Type Full time
    • Category Information and Record Clerks
    • Posted Date June 23, 2026
    • Application Deadline August 02, 2026