Benefits Operations Administrator

**Designation-Benefits Operations Administrator (BOA)**

**Key Expectations**

+ Process all activities related to client benefit plans with high accuracy and timeliness. Execution of wealth delivery processes in accordance with documented Standard Operating Procedures (SOPs)
+ Consistently meet or exceed client Service Level Agreements (SLAs).
+ Develop a strong understanding of client plan provisions and related documentation.
+ Prioritize work effectively to respond to client and participant needs.
+ Ensure adherence to predefined procedures, process guidelines, and compliance standards
+ The colleague will support day‑to‑day client operations, resolves participant and processing issues within defined guidelines, and escalates exceptions or risks as appropriate
+ Actively participate in daily huddles and status meetings to ensure smooth operations.

**Required Skills**

+ US Pension / 401k / Payroll processing skills
+ Process doc...

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