BASIS - Consultant

Job Description:

• Strong Basis knowledge (NetWeaver etc) with experience in Installations and migrations
•Understand the SAF Basis Team functioning and process model
• Knowledge ECS support tools - LVM, SPC, JIRA, CRT, Customer Launch Pad, Service Now, TIC etc 
• Develop a deep understanding of the Enterprise Cloud solution architecture and productization model along with the tools within 6-8 months of onboarding
• Associate should be capable of delivering the targets in Scope of work however is not limited to it solely 
• Know the point of contact in each team for issue resolution
• Capable to independently troubleshoot, reproduce, determine the root cause for repetitive issues
• Write KBA's (Knowledge Based Article) describing workarounds 
• Create reporting: SPC ticket trend and root causes per week 
• Roll-out procedure changes to/within SAF colleagues per SPC release 
• Provide consolidated...

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