Bank Operations Senior Associate

**Position Responsibilities**

+ Process all **In Good Order (IGO)** and **Not In Good Order (NIGO)** in-force non-financial transactions for **Deposit, Investment, and Mortgage products** .Identify complex cases requiring further review and escalate to **Level II processors** as needed.
+ Complete assigned tasks within established daily cut-off times, as outlined in the service schedule.
+ Collaborate directly with business units to address issues, inquiries, and concerns related to Manulife Bank’s products and processes.
+ Ensure compliance with **Anti-Money Laundering (AML)** guidelines, including the application of enhanced due diligence for **Politically Exposed Persons (PEPs)** , high-risk clients, and regulatory requirements.
+ Identify training needs and develop training plans for team members, new hires, or personal development; provide day-to-day support and guidance to less experienced staff.

**Required Qualifications**

+ Bache...

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