Position Responsibilities
Process all In Good Order (IGO) and Not In Good Order (NIGO) in-force non-financial transactions for Deposit, Investment, and Mortgage products.Identify complex cases requiring further review and escalate to Level II processors as needed.Complete assigned tasks within established daily cut-off times, as outlined in the service schedule.Collaborate directly with business units to address issues, inquiries, and concerns related to Manulife Bank’s products and processes.Ensure compliance with Anti-Money Laundering (AML) guidelines, including the application of enhanced due diligence for Politically Exposed Persons (PEPs), high-risk clients, and regulatory requirements.Identify training needs and develop training plans for team members, new hires, or personal development; provide day-to-day support and guidance to less experienced staff.Required Qualifications...