Banamex - Ejecutivo Telefónico De Cobranza (Metepec)

The Collections Specialist 3 performs a variety of assignments with limited complexity. Most of the impact is related to the accuracy of tasks performed. Works under general supervision and established procedures. May service a range of products/services. Applies detailed knowledge of a wide range of specialized administrative/technical skills. Understands how duties relate/integrate with others in the team/unit. Exchanges moderately complex information with others. Basic knowledge of the organization and its policies required. Applies experience and simple judgment to make decisions within defined options or standard protocols - follows through on issues. Able to evaluate and select the correct solution in order to complete the task at hand.

Responsibilities

• Utilizes advanced negotiation skills to resolve delinquency issues.
• Researches problems, such as skip tracing, to develop external contacts.
• Shares knowledge with less experienced colle...

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