Baggage Service Agent - BSO

Menzies Aviation

📍 Edinburgh, Scotland, United Kingdom 💼 Full time 🕒 Posted June 16, 2026

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Job Description

Job Details
Description
Overview

People. Passion. Pride. This is what has driven our team since 1833. 

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents. 

But at the heart of our business is our people. 

Role Purpose

The Baggage Service Agent (BSO Agent) is responsible for assisting passengers with baggage-related services, including delayed, damaged, or lost luggage claims. This role provides exceptional customer service while coordinating baggage tracking, documentation, and resolution efforts in compliance with airline and airport procedures.

What you will be doing:
Load and unload passenger baggage, cargo, and mail from aircraft safely and efficiently

Sort and transport luggage to designated...

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Job Details

Location Edinburgh, Scotland
Job Type Full time
Category Other Transportation Workers
Posted Date June 16, 2026
Application Deadline July 26, 2026