B2B SaaS: Technical Support Engineer

Customer Onboarding & Deployment Specialist (B2B SaaS)
India (Remote) | ✈️ Travel Required | Enterprise Customers
At Flowace.ai , onboarding isn’t about “installing software.”
It’s about earning trust , navigating complex IT environments , and helping organizations understand how work really happens.
If you enjoy solving real-world enterprise problems, working closely with HR + IT teams, and owning customer outcomes end-to-end — this role is for you.
What You’ll Be Doing
You’ll own the customer journey from first onboarding call to successful enterprise go-live .
Lead onboarding & enablement for SMB and enterprise customers
Configure productivity rules, attendance logic, shifts, privacy controls & reports
Deploy desktop agents across Windows, macOS & Linux (from 10 to 1,000+ machines)
Handle silent installs, MSI/PKG deployments, scripts & policy-based rollouts
Troubleshoot enterprise environments (AD, security tools, permissions, proxies)
Stay...

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