Azure app support & sre delivery leader

Experienced Support Service Delivery Manager with 12+ years of expertise leading global Application Support, Production Operations, Site Reliability Engineering (SRE), and Managed Services organizations supporting mission‑critical enterprise applications. Proven track record of delivering high‑availability services, driving operational excellence, and managing geographically distributed support teams across 24x7 follow‑the‑sun environments.

Demonstrated expertise in Azure Cloud Operations, Application Support, Incident & Problem Management, Service Delivery Governance, Observability, and Continuous Service Improvement. Adept at leading teams responsible for supporting customer‑facing web applications, APIs, cloud‑native platforms, databases, and integrations while ensuring SLA compliance, operational stability, and superior customer experience.

Strong background in driving reliability engineering practices, proactive monitoring, automation, self‑healing operations,...

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