Job Description
We're supporting a major programme seeking an experienced AWS Contact Centre Engineer to take ownership of an existing Amazon Connect environment while supporting a transition to a new contact centre platform.
This is a hands-on contract role where you will play a critical part in stabilising live services, capturing technical knowledge, and ensuring a smooth platform transition.- Outside IR35
- Hybrid working 1-2 days per month on site
- 3 - 6 Month contract
The Role (Outside IR35)
You will be responsible for maintaining and supporting a live Amazon Connect estate while leading a structured handover. Alongside BAU responsibilities, you will contribute to the transition into a new contact centre platform (CXone), ensuring continuity and a well-documented, supportable environment.
Key Responsibilities
Provide day-to-day support across Amazon Connect voice, email and chat channels
Manage BAU activity, including incidents, defects, backlog and incomple...
This is a hands-on contract role where you will play a critical part in stabilising live services, capturing technical knowledge, and ensuring a smooth platform transition.- Outside IR35
- Hybrid working 1-2 days per month on site
- 3 - 6 Month contract
The Role (Outside IR35)
You will be responsible for maintaining and supporting a live Amazon Connect estate while leading a structured handover. Alongside BAU responsibilities, you will contribute to the transition into a new contact centre platform (CXone), ensuring continuity and a well-documented, supportable environment.
Key Responsibilities
Provide day-to-day support across Amazon Connect voice, email and chat channels
Manage BAU activity, including incidents, defects, backlog and incomple...
Ready to Apply?
Submit your application today and join our talented team at Hays Technology.
Submit ApplicationJob Details
- Location Birmingham, West Midlands (County)
- Job Type Full-time
- Category computer-and-mathematical
- Posted Date June 06, 2026
- Application Deadline July 16, 2026