AVP, Collections Multi-Stage

HCM Nexus Consulting

📍 Cebu City, Central Visayas, Philippines 💼 Full-time 🕒 Posted June 29, 2026

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Job Description

Role Summary/Purpose
 In this role, the Assistant Vice President for Collections is responsible for leading and managing a midsize inbound/outbound or manual outbound collections call center unit servicing one or more portfolios, including direct leadership of frontline portfolio control managers. Supervisory responsibilities and leadership of people are part of all work activities. Nature of impact through shared responsibility for volume, quality, and timeliness of end results. Area of impact is primarily on closely related work teams.

Essential Responsibilities 

Lead and manage call center unit of approximately 100-150 associates and 8+ exempts on inbound/outbound collections and manual outbound collections for Retail Card, Payment Solutions & CareCredit platforms
Direct leadership of frontline Portfolio Control Team Managers.
Identify opportunities to leverage existing collections infrastructure, competencies and skill set...
            

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Job Details

Location Cebu City, Central Visayas
Job Type Full-time
Category Business Operations Specialists
Posted Date June 29, 2026
Application Deadline August 08, 2026