AVP, Client Experience & Post Trade Analytics (FXMM / OTC)

Key Responsibilities

• Lead Client Operations strategy, driving service excellence across FXMM & OTC post-trade lifecycle
• Develop client profiling and segmentation, leveraging trading patterns and settlement behaviours to reduce breaks and fails
• Oversee global query management, ensuring timely resolution and strong client communication standards
• Partner with Sales, Client Service Managers, and Operations teams to improve client outcomes and engagement, delivering improvements in settlement efficiency, confirmation timeliness, and overall client experience
• Leverage data analytics and AI tools to generate insights, define metrics, and drive operational enhancements
• Act as senior escalation point for client issues and complex post-trade scenarios
• Drive automation, digitisation, and process simplification initiatives
• Ensuring adequate resources (quantity and quality) are available to meet pre‑determin...

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