Automotive Service Writer

Our service advisor acts as the crucial link between customers and technicians, greeting clients, understanding vehicle issues creating repair orders, providing cost estimates, coordinating service, managing workflow, and ensuring customer satisfaction. 

All job responsibilities listed below are essential to the satisfactory performance of this position by any/all incumbents, with reasonable accommodation, if necessary. Any non-essential functions are assumed to be included in “Other related duties as assigned”.

Key Responsibilities

• Customer Interaction: Greet customers, actively listen to concerns, explain service needs/options in simple terms, and build lasting relationships.
• Service Coordination: Schedule appointments, prepare accurate repair orders, and manage the service department's workflow.
• Liaison Rol...