Automotive Service Advisor

Sheehy Auto Stores

📍 Chantilly, Virginia, United States 💼 Genesis of Chantilly 🕒 Posted July 08, 2026

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Job Description

Responsibilities

Attitude is everything—greet service department customers promptly and courteously

Listen to each customer and articulate repair needs to techs

Present recommended/additional services using low-pressure, high-integrity methods

Provide accurate estimates of repair/maintenance costs

Adherence to dealership policy on customer vehicle care and operation

Follow up on each repair and keep customers informed of the progress

Sell and manage extended warranties

Inspect repair quality and ensure that all work is complete

Notify customers when vehicles are ready for pickup

Review and explain repairs and associated costs to customers

Handle minor customer concerns and complaints

Keep the Service Manager informed of all problems and potential problems

Maintain Customer Satisfaction Index (CSI) scores by dealershi...

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Job Details

Location Chantilly, Virginia
Job Type Genesis of Chantilly
Category Vehicle and Mobile Equipment Mechanics, Installers, and Repairers
Posted Date July 08, 2026
Application Deadline August 17, 2026