ATM/TCR Operations & Quality Analyst

M&T Bank

📍 Buffalo, New York, United States 💼 Full time 🕒 Posted July 02, 2026

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Job Description

At M&T Tech, we’re a team of makers, doers, and builders working to create advanced technology solutions in banking. We’re not your stereotypical suit-and-tie organization—we are an innovative team of tech experts pushing boundaries, solving complex problems, and delivering impactful solutions.
Join us as we build tomorrow’s bank, today.
Role Overview
The ATM/TCR Operations & Quality Analyst supports day-to-day ATM and Teller Cash Recycler (TCR) operations while driving service quality and operational excellence. This role combines Tier 1 helpdesk support with quality assurance, focusing on queue management, trend analysis, and continuous improvement.
Key Responsibilities
Operations & Helpdesk Support (Tier 1 Execution)
Provide Tier 1 support for ATM and TCR incidents
Monitor alerts, tickets, and system queues in real time
Troubleshoot hardware and software issues remotely
Execute standard incident han...
            

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Job Details

Location Buffalo, New York
Job Type Full time
Category Computer Occupations
Posted Date July 02, 2026
Application Deadline August 11, 2026