Asst Manager- Sales and Customer Support

Key Responsibilities:
1. Revenue &Sales Leadership:
 Ownsales targets across B2B and assisted sales channels
 Drive corporate partnerships, key accounts, and large-ticket B2B closures
 Build and execute aggressive sales strategies to accelerate growth  Trackand improve conversion, retention, and revenue metrics
2. Customer Experience & Escalation Ownership:
 End-to-end ownership of customer experience and satisfaction scores
 Personally, handle and resolve critical customer escalations
 Set high service benchmarks and ensure strict adherence to SLAs  Continuously improve escalation frameworks and resolution turnaround times
3. Team&Performance Management:
 Lead, hire, train, and scale sales and customer support teams
 Set clear KPIs, targets, and accountability frameworks
 Conduct regular performance reviews and corrective action plans
 Build a high-performance, customer-obsessed team culture
4. Cross-Functional Leadership:
 Wor...

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