Asst. Front Office Manager

**Description:**

+ **Guest Services**
+ Supervise check-in/check-out processes and ensure efficiency.
+ Handle guest inquiries, complaints, and special requests promptly.
+ Maintain high standards of hospitality and service recovery.
+ **Staff Supervision**
+ Lead and support front desk staff during duty hours.
+ Assign tasks, monitor performance, and provide coaching.
+ Ensure staff compliance with hotel policies and grooming standards.
+ **Operations Management**
+ Oversee reservations, room allocations, and billing accuracy.
+ Coordinate with housekeeping and maintenance to meet guest needs.
+ Prepare shift reports and communicate issues to senior management.
+ **Policy & Compliance**
+ Enforce hotel SOPs, safety, and security procedures.
+ Ensure adherence to labor laws and internal regulations.

**Qualifications:**

+ **Education** : Diploma or degree in Hospitality Management or related field.
+ **Experie...

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