Associate Technical Support Engineer L1 (EP & Security)

Position

Technical Support Engineer L1 – 100% onsite in Las Pinas office, Night Shift

About the Role

As an Associate Technical Support Engineer – L1, you will provide troubleshooting and resolution support via chat, phone, and ticketing systems, maintain a professional and customer‑first attitude, meet or exceed internal KPI targets, and keep businesses running smoothly and securely.

Responsibilities

• Provide troubleshooting and resolution support on chat, phone, and ticketing platforms.
• Maintain professional, courteous, customer‑first engagement with all interactions.
• Meet or exceed internal KPI targets and quality expectations.
• Support business continuity and security through proactive assistance.

Required Qualifications

• Excellent knowledge of Windows, macOS, and Linux operating systems.
• Familiarity with the OSI model and experience troubleshooting TCP/IP, DNS, DHCP, HTT...

Ready to Apply?

Submit your application today and join our talented team at TaskUs Outsourcing Philippines, Inc..